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Returns & exchanges policy

Last updated: May 2026

We review each request responsibly. Reach out via the official inbox to start a compliant return.

7-day window

Initiate qualifying returns within 7 days of courier delivery acknowledgement.

Unopened merchandise

Returned units must remain factory sealed, untouched, inside original SIWAKY packaging suitable for resale.

How to initiate

Email siwaky.assistance@gmail.com with your name, phone, proof of delivery if available; our team assigns next steps.

Refund handling

After QC approval in our warehouse/partner hubs, COD reversals/credits follow the workable partner settlement schedule.